Customer Service Administrator - Milton Keynes, United Kingdom - Response Personnel

Response Personnel

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator
12-month contract

Rate of pay £12.00 per hour, dependent on experience

Hours:
Monday - Friday

Hybrid 3 days WFH and 2 days on site - (Must be available to work on site in Milton Keynes for the first 5 weeks training)

Purpose of role:
Customer Service Administrator

To deliver an excellent service to all customers as an information and administration provider, providing the highest level of customer satisfaction to ensure customer loyalty.

Ensure all customer and Retailer requests are responded to and actioned ensuringcustomers are fully informed and have been guided through their service contract.

Responsibilities:
Customer Service Administrator

Resolve customer and Retailer concerns by clarifying complaints; determining the cause of the problem; advising the best solution; following up to ensure resolution and escalating when required, based on severity.
Responsibility for Service Contract Agreements ensuring all correct documentation is received, resolving any issues and queries directly with Retailers and Customers,
Administration or all contract amendments, activations and cancellation requests received throughout the duration of the Service Contract ensuring adherence to data protection requirements and service levels. Completion of other adhoc tasks that may bedeemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
Being proactive in the creation and development of new processes and department improvements and new system implementations which enhances the customer experience.
Be an active part in creating a customer centric culture and future proof the team to serve customer needs on customer terms.

Skills / Knowledge / Experience:
Customer Service Administrator

Proven customer service experience.
Strong phone contact handling skills and active listening.
Ability to multitask, prioritise and manage time effectively.
Strong attention to detail.
Computer literate with various packages such as Word, Excel and Cofico/SAP.
Comfortable working with targets.
Problemsolving skills.
Experience within a Contact Centre environment, desired but not essential.
Ability to work without supervision.
Excellent Time Management skills.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
Selfmotivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
Relevant experience in an administration role.
Numerate

Response Personnel are an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.