Hotel Reception and Reservations Team Member - Carnoustie, United Kingdom - Carnoustie Golf Hotel & Spa

Carnoustie Golf Hotel & Spa

Verified Company

Carnoustie, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
BES4446

Branch:
Carnoustie Golf Hotel Spa

Location:
Carnoustie Golf Hotel Spa, Carnoustie

Salary/Benefits:
Competitive Salary

Contract type:
Casual

Hours:
Full Time

Shift pattern:5 days over 7 as per the needs of the business

Hours per week:40

Posted date:05/09/2023

Closing date:07/10/2023

A position for a full time receptionist / reservations job share has become available for a busy 4 star hotel in the heart of Carnoustie.

We are looking for passionate customer service driven individuals, with strong communication skills to leave a lasting impression with our guests as the first point of contact upon their hotel journey.

A full job Description will be given during an interview but some responsibilities include:

To consistently achieve the Reception service delivery standards of check in and out at all times.
To greet all guests warmly and sincerely using the guest's name at all times, first impressions are key
Provide a constant point of reference for guests and maintain good communication with all departments
To anticipate and to provide for our Guest needs, taking the initiative to check guests requirements
To ensure correct use of reception systems, efficient handling of bookings
To follow procedures for all cash and credit payments.
To comply with statutory and legal requirements for fire, licensing, health safety and ensure you are working in accordance with these requirements.
Efficiently handle all general enquiries, including dinner reservations, golf bookings, spa bookings etc.
Accurately administer all reservations, ensuring all details are accurate before guest arrivals.

What we are looking for:

Passionate Customer service experience an asset
Must possess a professional appearance
Ability to work in a fast paced environment
Must be able to work as part of a large team and as an individual.
Must be able to problem solve and think on your feet.
Computer Literate in Microsoft Programs Including Outlook, Word and Excel
Highly responsible and reliable.
High level to attention to detail with the guests overall satisfaction always in mind.
This role is shift work and will involve weekends. Shifts will vary times from 7am to 11pm and applicants must be able to travel to and from work around these hours.

We are an equal opportunities employer.

Any previous experience working in a hotel is an advantage but not necessary as full on the job training will be provided.

Please submit your CV for consideration.

Bespoke BenefitsWhat's in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.

Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

About Us

Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie.

Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.

While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.

With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.