Band 3 Palliative Care/acute Oncology Service - London, United Kingdom - Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Palliative Care & Acute Oncology Service
Administrator

DIVISION:
Transplant & Specialist Services

SALARY BAND:
Band 3

RESPONSIBLE TO:
Pathway Manager

ACCOUNTABLE TO:

Service Manager Oncology and Palliative Care

HOURS PER WEEK: 37.5

LOCATION:
RFH site

Job Summary:

This post provides administrative support to the Palliative Care Team and Acute Oncology
Service based at the Royal Free Site.
The post-holder will provide a high quality administrative service and patient coordination
system to the multidisciplinary specialist palliative care team and the ACUTE Oncology Service
CNS teams at Barnet and Royal Free. The post-holder will work within the teams to coordinate the non-clinical aspects of the services including data input and office management
support. He / she will need to be able to organise and prioritise their own workload, use
initiative and work without constant supervision.

The administrator will work across the two services on allocated days and be required to use Cerner and other electronic databases in order to capture referrals and procedural information.

The post holder will be required to: Scan all new referrals onto patient notes & update on whiteboards for community Palliative Care Ordering of all stationary on Pecos and verification on Cerner once received Ordering of all information leaflets (booklets /forms DWP, CMC)Faxing urgent letters to GP and other professionals Collection and distribution of all post & letters into the department. Update attendance records in excel for MDT Print contact cards Monitoring area for fire safety. Updating annual leave calendars for members of the Palliative Care team. Room bookings/ circulation to team members for meetings. To collect data for the Acute Oncology Service for both Royal Free and Barnet. Contact other NHS and private healthcare providers for patient information for emergency admissions and updating with discharge summaries. Booking patients into AOS telephone clinic where applicable. Scanning of patient documentation to EDRM. Ensure all enquiries from other hospitals are effectively managed by being successfully resolved or escalated to the CNS's Ensure all relevant people are informed and an appropriate record is maintained liaising and effectively communicating at all levels using written, oral and electronic methods. use tact and sensitivity to deal with difficult issues. Request clinical data sets from other healthcare providers hospitals in accordance in a timely manner. Upload patient data to the SIRT.

The Royal Free London NHS Foundation Trust is one of the largest Trusts in the country serving a local population of over 1.6 million.

In recent years, there has been significant investment in research infrastructure.

2021 saw the opening of the PEARS Building, a new research institute housing over 200 scientists within the Institute of Immunity and Transplantation.

A new Clinical Research Facility (CRF) has been established providing dedicated space and staff to conduct experimental medicine. In 2022 the CRF was awarded £4.9M from NIHR and became a designated NIHR CRF.

PATIENT CO-ORDINATOR RESPONSIBILITIES:
Assisting in managing patient correspondence initially prepared using Dictate IT and
filing all correspondence.

Answering the telephone and dealing with enquiries from patients and families, GPs and other departments throughout the hospital and primary care.

This includes
prioritising urgent calls from distressed patients and carers and ensuring and alerting clinical staff to provide a rapid response.
Assisting in liaising with other departments (including the Outpatients Appointment Centre for clinic appointments), wards and clinics. Assisting in arranging patients' appointments in conjunction with the medical and
nursing staff and appropriate trust departments

Mail management including:
collecting, opening and distributing paper mail within
Recording notification of patient deaths on Cerner

OFFICE ADMINISTRATION
Answering the telephone and maintaining a message-taking system for the team. This includes the taking and recording of referrals and using independent judgement as necessary.
Provide general departmental administration such as co-ordinating the team diary, arranging team business meetings,
Maintaining and developing filing systems relating to all aspects of the palliative care team's work. Being a point of contact for security issues affecting the team's office base.

Assisting in keeping financial records, including petty cash, receipts for donations and all paper work relating to Royal Free Charity Grant and handling related correspondence.

CLINICAL AUDIT:
The peer review measures for AOS require a minimum dataset to be collected on a daily
basis. The AOS teams at Royal Free and Barnet receive increasing numbers of referrals and
calls and it is therefore difficult to provide the same level of service due to an increased amount of time needed for administrative dutie