Multi-lingual Customer Service Associate - Cambridge, United Kingdom - Room at the Top Recruitment

Room at the Top Recruitment

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi-Lingual Customer Service Associate

Our client gives an extremely high level of customer service and see this as a major asset for their business.

This not only keeps our existing customers happy but also helps drive new sales through word-of-mouth recommendation.

They have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.

Duties:

You will be fluent in one or more core EU languages (German, French or Dutch) & English.
Working with the European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.
Direct contact with existing trade customers. Obtain feedback from customers on areas where improvement can be made.
Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
To assist with social customer service (Facebook & Twitter) in Germany

Experience, Skills and Knowledge:

Good understanding of technology, especially connected products and IOT (Internet of things)
They will have clear written and oral communication skills required for contact with customers and preparation of new support materials
Excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers
Ability to pick up new skills easily and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues
Must be an organised person, confident to work independently and happy to adapt to the varied requirements of the role
Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset

Other skills that would be advantageous but are not a requirement are as follows: