Hospitality Coordinator - Wembley HA - Bespoke Food Group

Description

Job Overview

We are seeking a highly organized and personable Hospitality Coordinator to join our team. This role is vital in ensuring smooth front desk operations, providing exceptional customer service, and managing administrative tasks efficiently. The ideal candidate will possess strong office management skills, be bilingual if possible, and have experience with various office software and systems. The Hospitality Coordinator will serve as the first point of contact for visitors and clients, supporting the overall professionalism and operational excellence of our organization.

Responsibilities

• Greet visitors and clients in a friendly and professional manner, ensuring excellent customer service at all times
• Manage front desk operations, including multi-line phone systems and scheduling appointments
• Handle data entry, filing, and document proofreading to maintain accurate records
• Utilize Microsoft Office, Google Workspace, and other office management tools for daily administrative tasks
• Maintain calendar management for meetings, appointments, and events using appropriate software
• Assist with bookkeeping, invoicing, and basic QuickBooks functions as needed
• Support office management duties such as organizing supplies, managing correspondence, and overseeing clerical activities
• Provide customer support via phone and email with proper phone etiquette and professionalism
• Coordinate with other departments to ensure seamless communication and operational flow
• Perform additional administrative duties including typing, proofreading, and supporting personal assistant tasks when required

Qualifications

• Proven experience in office management, clerical work, or administrative support roles
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and data entry skills
• Experience with QuickBooks or bookkeeping is preferred
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Bilingual abilities are a plus to assist diverse client needs
• Previous experience in customer service or front desk roles such as medical or dental receptionist is advantageous
• Strong phone etiquette skills with experience managing multi-line phone systems
• Ability to handle sensitive information discreetly while maintaining professionalism
• Exceptional time management skills with the ability to prioritize tasks efficiently

This position offers an engaging work environment where organizational skills and customer service excellence are valued. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple responsibilities seamlessly.

Job Type: Part-time

Pay: From £12.21 per hour

Expected hours: 20 per week

Work Location: In person