Service Strategy Manager - London, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Care Solutions are looking for an Service Strategy Manager to work on a Hybrid basis for a Government entity in London.

Key areas of responsibility for the Service Strategy Manager include but are not limited to:

  • Developing the ITSM strategy and ensuring alignment into the wider strategies and business objectives.
  • Leading engagement with senior ITSM stakeholders across all departments and geographies to ensure effective strategic development.
  • Understanding and incorporating end user needs and requirements into the development of strategies and initiatives.
  • Acting as a single point of contact, responding to all requests for support from the Set Service Strategy team and for all questions and queries relating to the strategy.
  • Leading demand management activities across the ITSM organisation.
  • Championing of future ways of working, sustainability agendas and frameworks as appropriate.
  • Understanding the total ITSM service offering and supporting capability teams to shape their future offerings based on customer needs.
  • Communicating the ITSM strategy to all relevant stakeholders.
  • Inputting into ITSM business cases, internal board submissions and ministerial briefings as appropriate.
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