Service Planner - Telford, United Kingdom - Prince Personnel

Prince Personnel

Verified Company

Telford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£25,000 | Ref:
DE25801

Contract:
Permanent

First advertised:
Tuesday, 29 Aug, 2023

Contact:

Darren Evans:

Area:
Telford

Job type:
Permanent

Salary:
£25,000

Hours:
Monday - Friday 8:30am - 5pm with 1 hour for lunch

Reference:
DE25801

Date added to website:
Tuesday, 29 Aug, 2023

Description:

Our client is a well-established and well known business based in Telford who has continued growth with the ability to provide national coverage for their products and services.

With a commitment to giving customers a professional and personalised service, with quality products at competitive rates.

Whilst they continue to grow and develop their business they a are looking to recruit a Service Planner to join their existing team on a permanent basis.

Responsibilities and duties will include, but not limited to:

Book in all call outs and planned maintenance visits and schedule them to the Engineers effectively, always providing excellent levels of customer service
Process all customer orders efficiently and accurately
Schedule jobs accurately to engineers and subcontractors located throughout the UK
Provide customers with regular job updates
Liaise with engineers and subcontractors, providing information and answering any queries
Produce and send accurate and detailed risk assessments and method statements
Accurately invoice all completed jobs at the end of each day
Organise plant and tool hire
Answer incoming calls, confidently dealing with all enquiries
Always provide excellent levels of customer service
Cover for colleague as required

Skills and Experience

Previous experience of scheduling jobs
Good geographical knowledge of the UK
Strong customer service skills
Administration experience in an office environment
Highly organised
IT literate
Excellent telephone manner
Capable of planning time, prioritising and managing own workload in a highpressured environment
Able to expertly handle customers' expectations and confidently handle difficult / stressful situations
Used to working in a fastpaced environment