Repairs Team Leader - Rushden, United Kingdom - Longhurst Group

Longhurst Group

Verified Company

Rushden, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a working knowledge of property repairs and excellent customer skills?

In this role within Longhurst Group this is your opportunity to take responsibility for leading a team who deliver responsive repairs and voids to our homes with a focus on managing inbound complaints.

You will have responsibility for managing our repairs contractors in ensuring the delivery of a customer focussed, effective and value for money service, reflecting the highest standards of service excellence

With each day being different your work will directly contribute to improving the lives of our customers by ensuring our contracted works are completed on time and within budget constraints.

You will work closely with our housing lettings team to ensure voids are completed on time and meet our quality standards.

You will work closely with our customer services team to provide technical advice and assist with complaint resolution.

You'll need to be a confident communicator as you work with these multiple stakeholders within the Group as well as liaising externally too with our contractors and customers.

This role will require an ability to deliver a responsive service to our customers whereby you will need to be confident in dealing with a varied and complex caseload.

This visible role within the Group will also require you to lead by example, motivate and inspire your team's performance and help to shape our consistent service standards, policies and procedures.

What you receive from us

28 days annual leave plus bank holidays (pro rata to contract)
Pension Scheme
Life Cover (as part of pension scheme membership)
Health Care Cash Plan
Free Eye Tests
Investment in your personal development through our extensive learning and development opportunities.
Family friendly, carers leave plus other paid leave
Employee Assistance programme
Wellbeing Support
Free flu vaccinations
Carers Networking Group a platform to support Unpaid Carers

How to apply

Vetting Requirements
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

We also need you to tell us what you have been up to over the past
5 years as a minimum in terms of employment history.

This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities' employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.