Customer Support Assistant - Newcastle upon Tyne, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant.

As a Customer Assistant, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction.

This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:

Upsell products or services to maximize customer satisfaction and company revenue
Communicate effectively with customers to understand their needs and provide appropriate solutions
Perform data entry tasks accurately and efficiently
Analyze customer feedback and provide suggestions for improvement
Maintain a high level of phone etiquette when interacting with customers
Provide support to other team members as needed

Skills:

Excellent communication skills, both verbal and written
Ability to speak multiple languages, including English
Strong analytical skills to understand customer needs and provide effective solutions
Proficient in data entry tasks with attention to detail
Knowledge of phone etiquette and ability to handle customer inquiries professionally

Job Types:
Full-time, Permanent

Pay:
From £25,224.90 per year

Benefits: