Delivery Executive - Belfast, United Kingdom - Fujitsu

Fujitsu

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delivery Executive

Based in NI

Are you ready for a new challenge? Can you nurture Fujitsu's customers to drive value to their organisation and Fujitsu? Are you accomplished at delivery excellence? Can you provide inspiring leadership to disparate groups of people? If you have a track record in building strong relationships, delighting customers, growing business and developing others then this may be the challenge for you.

We are looking for a Delivery Executive to strengthen the current Devolved Customer Service Team in light of new opportunities and further pipeline opportunities.

In the first instance, the role will be focused on supporting current Public Sector accounts and over time will help out on other bids / opportunities.

Over time, the role may evolve to include other Devolved accounts as the customer profile changes and we deliver on our growth plans.

The Devolved sector has a very successful track record of contribution to Fujitsu UK&I achievements and aims to continue and improve that record.

Key Accountabilities
Owning primary customer relationships.

Establishing relationships and engaging at all levels with the customer organisation
Develops new business within the account and may where appropriate lead on new business such as renewals
Creating customer awareness of Fujitsu offerings relevant to the customer business.
Accountable for forecasting and management of the account P&L (orders, revenue & margin)

Delivering Excellence.

Accountable for the delivery of projects and programmes to budget and contracted milestones
Actively owning the service delivery to meet contracted service commitment
Actively owns service, project and strategic risks
Manages contractual obligations and commitments ensuring the associated commercial processes are in place and adopted.
Responsible for the achievement of Customer Satisfaction targets
Ensuring seamless delivery of services to the client across the service lines.
Leads, motivates and develops direct and indirect teams to build business capability.
Manages teams to clear and unambiguous performance targets
Ensures account operates with optimal resourcing and maintains a detailed accurate headcount forecast
Ensuring there is a technical road map for the account
In conjunction with the customer identifies & defines requirements for new services.
Creates the environment with the extended delivery and account teams that encourages innovation and continuous improvements.
Accountable for transition and transformation deliverables within the account.

**Qualifications

Core Skills

Delivery of complex IT services and/or projects to external customers
Leadership of direct and indirect teams.
Management of appropriately sized P&L's (£multimillion)
Effective operation in complex customer situations through building strong relationships
Selling and commercial Skills
Negotiating high value customer contracts and disputes

This is an excellent opportunity for someone to lead on the delivery of high-complexity, high-value services into a large enterprise customer.

If you possess the skills and experience described then we'd love to hear from you.