Customer Helpdesk Advisor - Bristol, United Kingdom - JUICE RECRUITMENT
Description
Juice has a fantastic opportunity for a customer focused individual to join a dynamic and growing technology company as an Customer Helpdesk Advisor.
The company develops tailored made software solutions for the health industry and due to their continued success, they are looking to grow their customer helpdesk advisor team.
In return you will receive full training and have the opportunity to work with an expanding organisation where new ideas and methodologies are welcomed and encouraged.
Duties include:
- Answering inbound calls from customers
- Listening to customers and understanding their query
- Troubleshooting and aiming to resolve issues on the first call
- Escalate queries that cannot be resolved to the 2nd or 3rd line team
- Follow up calls to keep customers updated on progress
- Working closely with various departments within the organisation
Skills Required:
- Excellent communication skills
- Pharmacy experience is desirable but not essential
- Previous customer call handling is desirable
- Strong understanding of customer service
- Professional telephone manner Ability to trouble shoot Good time management
- Ability to multitask
- Enjoy working as part of a team
- Have an interest in IT/Tech is advantageous
Hours:
Monday - Friday, 9am - 5.30pm
Duration:
Temporary to permanent contract
Benefits:
- Full Training provided
- Recently refurbished office
- Free onsite parking
- Excellent transport links
- Office is within walking distance from city centre
- Career progression and personal development opportunities
Job Types:
Full-time, Temporary contract
Salary:
£11.28-£11.79 per hour
Benefits:
- Onsite parking
Schedule:
- Monday to Friday
- No weekends
Work Location:
One location
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