Customer Service Advisor - Colchester, United Kingdom - County Broadband

County Broadband
County Broadband
Verified Company
Colchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?_


A little bit about us.
We're not like other broadband providers, and we really don't want to be.

We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full-fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future


Why join County Broadband.


At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential.

We believe in our values of being Ambitious, Loyal and Proud

We currently offer some great benefits, that are continuously being reviewed

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Salary of £20,319:

  • 25 days per annum, plus bank holidays.
  • Private Medical Insurance with Vitality
  • Company bonus scheme
  • Access to 1000's discounts via Reward Gateway.
  • Enhanced maternity/paternity pay
  • Company sick pay
  • A future leaders programme
  • Clearly defined career and training pathways

About our exciting opportunity
This role is key in the Customer Service team working with the Customer Service Supervisor and Customer Services manager to ensure that we are delivering excellent customer service to the customers of County Broadband


Duties include:

  • Provide quality support by being engaging, friendly and confident to help us deliver a firstclass end user
experience for our customers

  • Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alert
  • Record all information accurately against the customer record
  • Update and maintain support tickets with all relevant information
  • Book appointments for installations and service calls
  • Update and maintain the engineering calendar
  • Refer to engineering and installation notes for specific support cases
  • Support with the management and configuration of customer equipment
  • Support with the management and configuration of services and protocols
  • Process payments from customers
  • Manage overdue invoices and payment queries
  • Input data for leads and surveys
  • Review completed engineering work to ensure all elements have been recorded and charged correctly

Your skills and experience

  • Excellent verbal communication skills.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Strong problemsolving skills and ability to think on your feet.
  • Excellent time management and organisational skills.
  • Ability to work well in a team environment.
  • Proficient in Microsoft Office and CRM systems.
  • Previous call handling or customer service experience preferred.

What happens next?
You've done your part by applying, so breathe easy and we will give you feedback within 5 working days.
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