Weekend Customer Service - Woolston, United Kingdom - Jobwise Ltd
Description
Do you have a background in Customer Service or Contact Centre? Or just a great passion for people and excellent communication skills.
Are you looking for weekend work to ft around your other commitments. If so, I have the role for youThis is a great opportunity to join a fast-paced team based in the Warrington area. Youll be part of a well-established business who provides a repair service to their customers via an inbound service. Were looking for someone with inbound Customer Serviceexperience on a temporary contract with the view to go permanent. The role is paying GBP10 per hour with free car parking and full training provided
What will you be doing as a Customer Service Advisor?
- You will take the customers contact and address details to locate their account.
- You will need to capture the customers current location
- You will be asking the customer questions to find out what repair needs to be done, how it got damaged and further details
- You will then check the engineer availability to see if they go out to the customer for their repair
- If the engineer is booked up, you will be responsible to find the customer the nearest store for them to visit
- You will ensure you note the system on and changes to their appointment with the engineer, cancellations, or other contact information
- Customer Contact centre or customer service experience
- Good communication skills
- Somebody who is accountable and can take ownership
- Attention to detail
- Reliable
- You can work in a fastpaced environment
- Competent with IT skills
- Weekend shifts available across Saturday and Sunday between the hours of 8.30am8.30pm
- You will be working Monday to Friday whilst youre in training
- Opportunity for temporary to permanent
- GBP10 per hour
- Free parking
- Weekly pay.
- Once you have completed training and your performance is where it needs to be, you can work from home
- If you get took on a permanent member of staff then you get access to all the benefits within the business such as a discounted gym membership, high street retailers, online stores, and supermarkets
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