Call Handler - Sandhurst, United Kingdom - Omni RMS

Omni RMS

Verified Company

Sandhurst, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Handler

Permanent, Full Time

Salary:
£27,000

Hours: 40 hrs a week (differing weekly shifts between 6am - 8pm) + weekend overtime (1 in 4 weeks)

Location:
Sandhurst, Surrey, GU47 0PR

Based in Sandhurst at the Royal Military Academy, the team carries out the vital function of responding to Facilities Management requests from over 90 MOD sites and installations across the southeast.

As Call Handler, you will need the ability to develop strong relationships with the Site Teams and Contract Partners.

Previous helpdesk or facilities experience is not a requirement.

Full training on our systems and process will be provided to all new starters.

Previous administration experience
Excellent telephone manner
Excellent attention to detail
Risk assessment and Decisionmaking skills.
Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems
A focus on teamwork and building strong relations with all stakeholders
Delivering excellent service within an essential, diverse and exciting environment.
Raising enquiries, defects and jobs and assign to maintenance team
Logging jobs into CAFM system
Maximo
Populating and updating spreadsheets
Liaising with other staff members, including external contractors