User Research Lead - Birmingham, United Kingdom - Public Sector Resourcing

Public Sector Resourcing

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

User Research Lead:

Inside IR35**
Contract Term: 6 Months

Contracting Authority:
MoJ

Location:
Remote/Birmingham
Imagine having a talent that could benefit someone you've never met and solve problems you didn't even know existed. Well, you do, and you can. And we're here to help you do just that.

At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As
Lead User Researcher your main responsibilities will be

Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of our service.
Carry out user research activities, from recruiting participants and preparing discussion guides to moderating guidance testing sessions.
Analyse and synthesize research data, leading to clear and actionable findings.
Work with social researchers, ops, analytical and content colleagues to formulate a rich and full picture of customer behaviour.
Coach and mentor more junior members of the team
Confidently represent and explain user needs to colleagues and the wider business, including senior leaders.
Shape research to deliver at pace.
Work closely with user researchers within MOJ/OPG Digital to ensure alignment of work and mutual support.
Complete secondary and deskbased research to build understanding of the problem space and existing research.
Contribute to the wider user research community, including presenting at catchups, and writing blog posts.
Work alongside other teams, such as analytical services, complaints, communications and change management to develop an indepth view of the customer base.
Disseminate key findings across the organisation and wider Department/Government, ensuring that the information is widely understood and actionable.

Essential Skills:

Ability to travel to Birmingham office
Experience of recruiting a range of different users
Experience of conducting qualitative, inperson research with members of the public
Experience of conducting nondigital research
Understanding and experience of using a range of user research methods
The ability to understand the problem area, and to design appropriate user research activities to inform decision making
Ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis.
Understanding and experience of a range of synthesis and analysis methods
Proficient in the use of Microsoft Office, especially Excel, Powerpoint and Outlook.
Excellent written and verbal communication skills with the ability to present complex messages to a range of audiences.
Ability to work across all grades and areas across OPG, MoJ and other government depts. and to work to deliver competing priorities

Desirable Skills:

Experience of working within a multidisciplinary team
Experience of recruiting nondigital users
Degree or equivalent experience in Human-Computer Interaction, User Experience Design, Human Factors, User Centred Design, Psychology or related field.
Understanding or awareness of the Government Service Standards
Relevant experience of working in a research role within Government
Experience of qualitative analysis software e.g. NVivo, Dovetail etc.