Income Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Akton Recruitment has an opening for a Income Officer

General purpose of the role:

To deliver an effective income collection and recovery service in accordance with
legislation, BHP's policies, performance standards/ targets and customer satisfaction
requirements.
Support the Income Manager in all aspect of income collection and arrears recovery.
Principal accountabilities

Maximising rent collection in line with targets, offering housing benefit and debt

counselling advice as necessary.

Reducing rent arrears on a continuing basis through the effective enforcement

of the rent arrears policy, Income Officer procedure and systems.

Responding prompting and effectively to enquiries or complaints with regards to

rent matters.

Assisting vulnerable tenants with prompt and appropriate action and advice,

and liasing with other agencies, departments and groups.

Responsible for preparing timely and accurate reports on arrears cases.
Attending Court hearings to provide evidence and represent BHP on individual

arrears or repossession cases.

Implementing appropriate procedures to ensure effective fraud prevention and

referring suspected fraud cases to the Council's Audit and Investigation Unit in
order to comply Income Officer with statutory requirements and protect the Council's and
BHP's interest.

Maintaining appropriate and accurate records to comply with statutory and

service wide reporting requirements on performance issues. Proactively
monitoring and reporting to the Manager in respect of service delivery,
performance indicators and target.