Senior Case Management Advisor - Solihull, United Kingdom - Jaguar Land Rover

Jaguar Land Rover

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REQ ID:
113731

JOB TITLE:
Senior Case Management Advisor

SALARY:
£38,600 to £48,000

POSTING END DATE:
5th March 2023

LOCATION:
Solihull

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

What to expect

You'll be working in collaboration with 2 other Senior Case Management Advisors to drive the delivery of a range of Case Management activities to all functions based at Solihull.

You'll use your Employee Relations/Case Management knowledge to provide insight and lead on Case Management activities and projects.

This is an exciting time to join the team at Solihull, with this role providing the opportunity to work in partnership with local management and Trade Unions to support the delivery of critical business priorities such as MLA uplift and Project Panthera.

Key Accountabilities and Responsibilities

Lead a team to coordinate and deliver HR Case Management support, focused on the resolution of cases, to support the business to meet strategic objectives (attendance; engagement) for multiple areas.
Act as a point of escalation for Case Management Advisors and line management to resolve complex cases.
Coach and develop a team of Case Management Advisors.
Build and maintain effective relationships with key stakeholders in the wider HR community and the business to ensure that service and process objectives are delivered efficiently, and escalated cases are resolved.
Work alongside the other Senior Case Management Advisors to manage particularly complex and/or sensitive cases. This may involve either managing these cases and/or coaching and supporting other Case Management Advisors.

What You'll need

Effective organisation and coaching skills, with the ability to engage and support the Case Management Advisors and operational managers
Experience of stakeholder management and networking skills
Capable of working to process deadlines and able to prioritise workload
A good communicator with the ability to communicate complex ideas
An effective team player, actively develops and supports team members
Ideally will have employment law knowledge and experience e.g. Employment Tribunal preparation, TUPE delivery.

SO WHY US?

Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme.

All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office.

At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role.

Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.