Child Maintenance Service Financial Investigations - Newcastle upon Tyne, United Kingdom - Department for Work and Pensions

Department for Work and Pensions

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £29,500

National: £29,500
Job grade:
Executive Officer
Contract type:
Permanent
Business area:
DWP
Service Excellence
Child Maintenance Group
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
5Contents

Location

About the job

Benefits:

Things you need to know

Location

Birkenhead, Dudley, Hastings, Leicester, NewcastleuponTyne, PlymouthAbout the job

Job summary:

The Child Maintenance Group is part of the Department for Work and Pensions.
It exists to ensure that parents who live apart contribute financially to the maintenance of their children, supporting the reduction of child poverty and welfare expenditure.
The Financial Investigations Unit (FIU) are a nationally based team with responsibility for all criminal investigations and financial investigation where clients have complicated tax arrangements which minimise their liability to pay maintenance.
The FIU is at the heart of DWP's front line operations helping to change people lives. FIU for the first time brings together our strategy, policy and analysis for fraud, error and financial correctness in the child maintenance arena.
Our Executive Officers support the Directorate in ensuring that Fraud and Error is kept to an absolute minimum, that maintenance calculations accurately reflect the financial status of our parents whilst protecting some of the most vulnerable in our society. We work closely with stakeholders to deliver the very best service possible to each and every customer.

Job description:

To work as an Investigator in the Financial Investigations Unit with responsibility for:

Leading on financial and or, criminal investigations, to establish such things as the correct income to use in the calculation of child maintenance payments
Analysing and evaluating evidence to effectively progress investigations to an outcome
Managing and conducting fraud investigations, in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry including appropriate use of surveillance and visiting customers and witnesses
Conducting robust and challenging interviews with customers by telephone or in person
Developing and preparing prosecution cases, representing the department by attending court and giving evidence in criminal cases and appeal tribunals.
Working collaboratively, effectively and flexibly within a team, contributing towards team expectations
Liaising with other departments/organisations such as Local Authorities (LAs), Police and HMRC within the framework of any existing partnership agreements

PLEASE NOTE
This role requires mandatory travel to other CMS/DWP sites for interviews/training etc. with overnight stays as required.

Applicants must be flexible with their working pattern, day to day work location and be able to manage overnight stays or early starts whenever operationally required to do so.

You must be able to work a minimum of 30 hours per week.

We are looking for someone who has/is

Effective leadership skills
Excellent organisational and planning capabilities
Strong judgement and decisionmaking skills
Able to present information to internal and external audiences in a professional and credible manner
Able to manage a case load to exacting evidential standards
Able to work effectively as an individual and as part of a team
Able to deal appropriately with challenging and vulnerable individuals
Able to give evidence in criminal courts and tribunal cases
Able to identify, prioritise & address any risks or issues that may jeopardise prosecutions or other outcomes
A full driving licence (due to the geographical disbursement of the team, client base and potential to undertake field work).
Willing to undertake an apprenticeship and/or Government Counter Fraud Profession (GCFIP), and once passed, remain with the unit for 2 years unless on promotion

Person specification:

Excellent written and oral communication skills
(Lead criteria):
Strong customer focus, a flexible outlook and approach, proactively seeking opportunities to improve
Strong analytical skills and ability to innovate and find creative solutions
Ability to respond effectively to changing work priorities
Builds sound business relationships with a range of colleagues and stakeholders
Takes ownership for tasks, ensuring outputs are timely and of a high quality creating and maintaining personal and team credibility

Desirable Criteria

Knowledge of CMS processes and procedures
Previous criminal investigations experience, particularly arrest and in custody procedures
Experience conducting formal interviews under Police and Criminal Evidence Act

Behaviours:

We'll assess you against these behaviours during the selection process: