Contact Centre Telephonist and Switchboard Operator - Middlesbrough, United Kingdom - XPS Pensions Group

XPS Pensions Group

Verified Company

Middlesbrough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contractual hours
36.25

Basis
Full time

Region
England - North

Job category/type

Central Functions

Date posted
05/04/2024

Job reference
REQ002230

Contact Centre Telephonist & Switchboard Operator

Associate

Middlesbrough

Office based

Full Time

12 Month Fixed Term Contract

XPS Pensions Group is a multi-award winning and leading independent pensions consulting and administration business. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where
talented people can flourish and achieve their highest potential.**In this role, you will play a key part in providing exceptional customer service and support to our clients. If you have excellent communication skills, a passion for delivering top customer experiences, and a desire to contribute to the growth of our company, we invite you to apply.

XPS is the only UK pensions specialist listed on the London Stock Exchange Main Market and we have the scale and flexibility to think and act differently.

We are a multi-award-winning Pensions Consultancy with over 1 million member pension schemes administered and 1800 staff in locations across the UK.

We advise on all things workplace pensions related.

We help trustees and employers run pension schemes for the benefit of both current and former employees and we support scheme members in a way that is relevant, innovative and easily digestible.

Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect.

We will provide you with the support and training you need to grow and be at your very best.

It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy.

Above all, it's about ensuring everyone has a voice and feels valued. Because they are.

The Team

The team are the first point of contact between XPS and the pension scheme members of the schemes we administer.

Contact Centre Telephonists & Switchboard Operators provide prompt, professional and accurate information, and accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour is a must.

The Role
As a Contact Centre Telephonist and Switchboard Operator with XPS you will be customer facing:

Manage large amounts of inbound calls in a timely manner

Identify customers needs and provide solutions and/or alternatives
Record all conversations in a database
Provide first class customer service
Meet personal and team qualitative and quantitative targets

Your profile

We are looking for an individual with exceptional communication and interpersonal skills who wants to be part of this exciting period of growth

This role requires:
Maths and English GCSE grade C/4 or equivalent

A background in a customer service environment or switchboard/telephonist/receptionist role preferred
Excellent written and verbal communication skills
Proven team player
Evidenced organisational and planning skills
The ability to prioritise effectively
A desire to improve standards and develop new procedures and working practice

What we offer:

Find out more about Life at XPS**
Find out more about Our People Approach**
We offer an attractive reward package, including:

Competitive salary
Participation in annual discretionary Bonus Scheme
25 days holiday plus flexibility to buy or sell holiday
Flexible Bank holidays
Pension scheme, matching contribution structure
Healthcare cash plan
Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
Life Assurance cover, four times basic salary
XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
Employee Assistance Programme for you and your household
Access to a digital GP service
Paid volunteering day when participating in Company organised events
Staff referral scheme when you introduce a friend to XPS

What next:

Right to Work confirmation
DBS Disclosure check
Employment or educational references covering five years
Satisfactory credit check

**_We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation._