Ecommerce Assistant - London, United Kingdom - Strathberry Ltd

Strathberry Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

this role will be based in either London (SW3) or Edinburgh (EH3) - with a hybrid model of blended home/office working.

About Strathberry

Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes.

Known for its instantly recognisable bar closure and mínimalist design aesthetic, Strathberry's elegant lines and exceptional attention to detail have led to a global following.

The brand is stocked in over 33 retailers worldwide, with flagship stores in London and Edinburgh.

With new investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.

The Role

Reporting to the Ecommerce Manager, this will be a pivotal role for the successful development of Strathberry's online business on an international scale.

The Ecommerce Assistant will primarily focus on the running and performance of our e-commerce channel, supporting the overall business in building and sharing insights to enable business growth, as well as supporting our CRM operations.

This is a dynamic role suitable for an organised, driven individual who will be immersed in the day-to-day of Strathberry's website operations.

The Ecommerce Assistant will work closely with the Ecommerce Manager, CRM Manager, Customer Service, Production & Logistics and Marketing teams and assist in all aspects of the daily running of the website.

Key Responsibilities

ECOMMERCE, WEBSITE MANAGEMENT & TRADING

Set up, test and execute all online promotions and support the Ecommerce Manager in delivering localised online promotions.
Work closely with the Ecommerce Manager on content and product strategy onsite.
Optimise onsite search, as well the cross/upsell of products on the site.
Optimise onsite experience and actively participate in new feature site testing and feedback to the development team.
Coordinate with the Operations team to ensure all incoming stock is reworked and online in a timely manner.
Management of restocking/preorder schedule
Maintain a constant and seamless communication with our Customer Service department to make sure they are informed of new site launches/product updates/issues.

CRM

Support in picking products and providing links for all product inclusions.

Key skills/experience required

12 years' proven experience in Ecommerce, with a preference for luxury fashion/beauty
Shopify knowledge is preferable but not mandatory.
Proficiency with Microsoft Office Packages.
Strong communication skills in English, both written and oral.
Willingness to take initiative, work autonomously, and tackle complex situations.
Excellent interpersonal skills with strong adaptability within a dynamic environment
Creative with entrepreneurial spirit, able to work independently.
Must be a good team player, with experience working within a crossfunctional, high impact team.
Openminded with positive thinking, good problemsolving and communication skills.
Customeroriented, able to think from others' perspective

Job Types:
Full-time, Permanent

Schedule: