Customer Service Agent Part-time - Nottingham, United Kingdom - Chubb Fire & Security

Chubb Fire & Security
Chubb Fire & Security
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description
Company Description


Security Monitoring Centre in Nottingham have an opportunity for a CCTV Customer Service Agent to join us on a part time, permanent basis.

We have various hours available including; evenings, nights & weekends. (_Full Time positions are also available)._


Job Description:

With full training you'll be assisting with the monitoring of, and response to CCTV and intruder alarms.

This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.


  • Make outbound calls to customer and external organisations including the Emergency Services
  • Process CCTV and alarm activations speedily and accurately
  • Inform the relevant Emergency Services and Customers of relevant information in relation to their system

Working Hours:19.25 contractual hours per week (overtime is available)
The number of working hours can be flexible within the following working patterns, with a minimum of 4 hours per shift.

  • Weekday Evening's (between 4pm1am)
  • Weekend's (between 8.30am7pm)

Induction / Training Requirement_:

_**_ Although this is a part time position, you will be required to carry out a training and induction programme.

_Whilst training (2-3 weeks only) you will need to be available to work Monday to Friday 9.00am to 5.00pm - Fully paid


Qualifications:

You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based, or contact centre environment.

  • Excellent listening skills
  • Work well and remain calm in a busy, fast paced environment
  • Excellent attention to detail, with high levels of accuracy
  • Be able to work well on your own initiative as well as part of a team
  • Strong IT skills
Additional Information

What We Can Offer You...
Salary of £12,720 per annum including shift allowance.

  • Generous holiday allowance
  • Enhanced overtime rates
  • Free Onsite Parking
  • Cycle to Work Scheme
  • Company Pension Scheme
  • Employee Referral Scheme (£1,000)
  • Life Assurance
  • Discounts with many retailers, premium brands, cinemas...
  • Cashback & Voucher Schemes/SmartSpending App
  • Childcare Vouchers
  • Employee Scholarship Programme
  • Bravo scheme: Incentivising high achieving employees
  • Health & Wellbeing assistance services
  • Ongoing training & development
-
Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)
| Bank Holidays paid at 2.5x basic rate
| Christmas Days & New Years' Day at 3x basic rate


More About Us:


Creating solutions for people and our planet, our company values are our absolutes -
RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE
.

We work and win together, while never compromising our values.


Security Monitoring Centres (SMC) is made up of three of the UK's leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems.

Combined, these businesses have over 70 years' experience in developing technology and training our people.
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