Service Advisor - Morpeth, United Kingdom - Davidsons of Morpeth Limited

Davidsons of Morpeth Limited

Verified Company

Morpeth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Davidsons of Morpeth is not just a franchised car dealership; we're a family owned business with a legacy spanning over 40 years.

With facilities in Morpeth, Benton, and Ashington, our growth includes two thriving dealerships representing respected manufacturers.

We pride ourselves on providing outstanding service and customer care, creating memorable experiences for every person who walks through our doors.

The Role:
We're on the lookout for an experienced
Service Advisor to join our existing team at the Morpeth site.

This role is perfect for someone passionate about cars, especially Vauxhall and Volkswagen, and dedicated to delivering unparalleled customer service.

Your Impact:

As part of the service desk team, you will act as a point of contact for all service and repair needs, ensuring each customer feels valued and understood.
Coordinate with service technicians and workshop staff to manage job scheduling efficiently, keeping our promises to customers and helping to ensure our day to day operations runs smoothly.
Controlling all computerbased jobs, invoicing processes, ensuring the financial interests of the customer and the company are protected.
Inform customers about any service findings, offering clear, trustworthy solutions.
Maintain accurate customer records, ensuring all details and service histories are uptodate.
Stay knowledgeable about our aftersales products and services, seeking opportunities to upsell products to enhance the customer experience.

Who You Are:
You're not just looking for a job; you're seeking to make a difference to our customer's day. You're approachable, professional, and work well in a team. Your exceptional organisational skills ensure you can juggle multiple tasks in our fast-paced environment. You're a comfortable communicator, capable of delivering information with confidence and clarity.

Requirements:

Demonstrated experience in a customer service role within the car industry.
A clean driving licence.
An ability to multitask and thrive in a busy environment.
Good communication, organisation, and administrative skills.

Why Davidsons of Morpeth?
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Competitive Salary: £24,500 basic, with on-target earnings up to £32,000 thanks to our performance bonuses.
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Work-Life Balance: Monday to Friday role, with rotational Saturday work. Enjoy 30 days of annual leave including bank holidays.
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Extra Perks: Company pension, employee discounts, comprehensive product training, and free parking are part of the package.

Join Us:

Whether you would be joining us from a large motor group or a smaller dealership, volume or prestige, we're eager to hear from you if you have the expertise, confidence, and drive we need.

Job Types:
Full-time, Permanent

Salary:
£24,500.00-£32,000.00 per year

Benefits: