IT Service Desk Analyst - Oxfordshire, United Kingdom - Akkodis

Akkodis
Akkodis
Verified Company
Oxfordshire, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
IT Service Desk Analyst / 1st line / 2nd line / Office 365 / Windows 10 / ITIL


Job title:
IT Service Desk Analyst

Contract :
Permanent

Salary32k

Location:
Oxfordshire - Hybrid


An exciting opportunity has arisen for an IT Service Desk Analyst to join a well-known retail organization in the Oxfordshire region.


Responsibilities:


  • Primary purpose of the role is to provide 1st & 2nd line support to employees.
  • Ensure all incidents & service requests reported are logged and updated in the IT Service Management Tool.

Skills Required:


  • Previous experience of working in a Service Desk environment
  • Qualified to ITIL Foundation Level or equivalent skills knowledge.
  • Basic Active Directory & Azure user & security group administration.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 OS and Office 36
  • Experienced in network troubleshooting with WAN, LAN, WiFi, Video and Audio conferencing.
  • Flexible in approach, willing to work between 07:00 18:30 on weekdays Mon-Fri, weekends and evenings as part of an oncall rota
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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