Digital Support Lead - London, United Kingdom - Zurich Insurance

Zurich Insurance

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Location:
We're flexible You can be based in any of our UK offices

Are you ready to create a more digital future?
Are you looking for a career in Digital Technology? Do you want to be a part of a Global company who will invest in your development and future career? Are you ready to learn, quickly?

As a Five-star rated eTrade insurer, we need you to help us stay on top.

We put the customer at the heart of everything that we do, and we need like-minded people to join us on our journey.

Our Digital Deployment Team support Zurich and our customers to make the best use of our systems and ensure that our systems are supported and enhanced to maintain our Five-star rating.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.

Please talk to us at interview about the flexibility you may need.

What will you be doing?
We need someone who can anticipate problems before they arise. Data is key, and our customers satisfaction will drive you to keep our systems at the right performance levels.

You will use data to make sure our systems are running effectively and where they're not you'll dive into the detail to look for the root cause.

Identify trends where you won't stop until you understand the impact and be able to coordinate a fix with our suppliers and business areas.

You'll be surrounded by our system experts who can help you to understand any problems and they'll escalate to you when something needs that extra care and attention.

We're a team who work together to get to the right outcome.

You will make sure that all areas of our business up to date with system performance and any risks being managed.

What skills are we looking for:
You'll be managing stakeholders at every level, so excellent communication and risk management is key.

You'll know and understand what it means to collaborate, leading in a technical environment, focussed on enabling teams and driving success.

You'll clearly see the end goal and be able to reverse engineer your thinking to build a way of

gaining buy in from your stakeholders. It's the art of joining the dots to see how different actions will impact your decision and the business.

The digital landscape is wide and it's complex, with lots of different routes you can potentially take.

You'll have a passion for understanding your customers, whether that's our colleagues, brokers or end customers, it's having a keen eye for trends and developments in and outside of Zurich and the Insurance market.

A natural curiosity for technology and a flair for translating that into solutions for our business, and able to tell a story that excites our business about our digital future.

You'll be really comfortable in a digital technical environment and support and coach those around you to ensure success.

You might be in a technical or digital role already (this will really help) as well as a natural problem solver that loves variety? You might have a degree but it doesn't matter if you don't, we'll help you be your best you in this role by giving you all the support you need to develop your own toolkit.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer.

Together we're creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you.

Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for.

We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture.

We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective.

We work with our w