Customer Experience - London, United Kingdom - Ipsos UK

Ipsos UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Are you looking to develop your career in one of the world's largest Research Organisations?_

The role
The Senior Research Executive role is integral to a growing part of our business.

We are looking for someone who is passionate about consumers, experience management and qualitstive research, across a range of client accounts & sectors.

Our team works across many sectors and leading brands, some of which you will have heard of, and many that you won't.

We pride ourselves in offering sophisticated research from practitioners of the highest calibre, using the most up to date approaches and delivering with style and panache.

Over the past 12 months, Ipsos are proud to have won a variety of industry awards and nominations.

More broadly, in 2020 Ipsos retained its position as the most innovative research supplier globally by GRIT and currently the team is experiencing huge growth.

This role will be based from our London office 2+ days per week and offers hybrid working from home on the other days.

What you'll be doing:

This is a varied and interesting role including:

Active involvement in account management with a focus on developing existing client relationships and new relationships through responding to briefs and developing responsibility for at least one client / work area
Running projects, under supervision, so that they are delivered within budget, managing gross margin & profitability
Helping to design innovative, winning proposals & pitch in response to complex, challenging briefs
Managing the writing and setting up of qualitative discussion guides & approaches
Participating with moderation & fieldwork phases on UK projects, using projective and other advanced qualitative techniques; as well as management of larger, global studies
Working closely to get under the skin of our clients needs to offer them insightful, consultative direction and expertise around their CX efforts including delivering our key products such as closed loop, VoC program design, CX Maturity Assessments and much more.
Creating presentations and reports focused on insights weaving stories from data, providing clear & actionable recommendations
Delivering end to end qual research from setup, design and moderation of projects (UK and global)
Managing resources/workloads on projects effectively, provide project guidance, support and coaching to more junior team members
Identifying opportunities and contributing to making Ipsos 'more famous', e.g. press releases, publications, client events, appearing at conferences, etc.

About you
To be successful in this role you will need the following skills and experience:

Prior qual research experience is essential with a good knowledge of the industry, including commercial understanding
Thorough knowledge of principle ad hoc research techniques, including traditional & digital qual methodologies
Receptivity & openness to working on all manner of commercial client accounts is essential
The ability to work creatively and think commercially.
Good storytelling skills are essential, as well as a working style that is flexible, innovative and analytical
A quick learner who enjoys breaking down complex topics and briefs into a tangible, actionable research approach
Clientfacing experience and the ability to act as key client liaison on projects is essential
Good project management, delegation and planning skills, good at multitasking
Proficient in Microsoft Word and PowerPoint

About us

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency.

We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from.

Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.

**_If this is what you are looking for from your next role, we look forward to hearing from you_