Retail Sales Associate - London, United Kingdom - Vashi

Description

To find out more about Life at Vashi visit our careers page.

At Vashi, we don't just sell fine jewellery.

We're on a mission to transform the entire industry, inviting customers into the heart of the design and making process.

It's an extraordinary opportunity - and we're looking for exceptional people who find it as exciting as we do.

As a Retail Sales Associate - or Brand Ambassador, as you'll be known at Vashi - you'll invite customers to discover the jewellery making process for themselves, from design to 3-D modelling, casting, setting and engraving.

You'll help customers tell their own stories through the jewellery they create, using your expertise and product knowledge to drive sales and establish strong relationships to ensure the long-term success of the business.

A true brand ambassador, you'll act as a voice of Vashi, sharing your passion for our unique in-store experience, our jewellery and our culture.

You'll work positively and collaboratively with your team and customers, and bring our company's vision to life.


As a Retail Sales Associate
at Vashi, here's what you might do in a typical week:

• Provide exceptional standards of customer experience to every customer, through all communication channels.
• Partner with every customer to help them create a personal piece of jewellery with us. Guide customers confidently through the Vashi way of selling, while inspiring them to make something truly unique through your passion for the brand, our jewellery and the materials we use.
• Attend training workshops or webinars covering areas including sales techniques, customer experience and product knowledge.
• Regularly review your calendar and appointments. Respond to customer queries and issues in a professional, effective and timely manner.
• Work towards your store's key performance indicators and understand your individual role in supporting the results and overall store targets.
• Ensure all orders are processed accurately on the Vashi POS system and all relevant communication is shared with the Production and Customer Service teams.
• Handle customer concerns in a professional manner, with a view to achieving a positive resolution or outcome seeking management support if necessary.

Who you are:

• You have experience within a luxury retail or customer service environment with a proven track record of achieving sales targets. If you also have experience working with jewellery this is preferable, but either way, you must have a keen desire to join us on our mission to disrupt the entire industry.
• You have excellent written and spoken English language skills. We'd be especially interested to hear from you if you are multilingual, but this is not essential.
• You're precise and accurate, with good attention to detail.
• You have a high level of emotional intelligence, with the ability to collaborate as part of a team. You can plan and manage your time effectively and have an entrepreneurial spirit that puts the customer at the centre of your decisions.
• You're respectful to all, incorporating an element of empathy in your selling skills, actively listening to the needs of the customer and showing a natural interest in people.

More about us:

At Vashi, we don't just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we're on a mission to transform the industry.

With a workshop in every store, we invite our customers to get closer to the making process than ever before.

Our bespoke USP puts customers at the heart of their own product and with access to a rarely seen process, our designers and craftspeople work together with each customer to guide and inspire every Vashi piece.

Customers can pull up a chair to customise their design, personalise with an engraving, choose a treasured stone, or design completely from scratch.

We're a fine jewellery brand built on a simple human truth:
something you made means more than something you bought.

To find out more about Life at Vashi visit our careers page.