Outbound Patient Co-ordinator - Farnborough, United Kingdom - LYPHE Group

LYPHE Group

Verified Company

Farnborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Outbound Patient Coordinator in our brand NEW team and office is central to achieving this mission.

Outbound Patient Coordinators have the responsibility this role is the first point of contact for any prospective patient.

The purpose of the role is to explain the patient journey and what to expect; then book the patient in for the next part in the process.

Without the best talent, we cannot help our patients reduce their suffering and live better-quality lives. This role is the first point of contact for any prospective patient.

This is an opportunity to join an brand new team in our Farnborough office.

Contract basis:
Full Time employment, Contracted hours pm.

Outbound Patient Coordinators liaise with;
Patients, patient's carers, patients NOKs, authorities representing patients (police/solicitors/prison officials etc.), resolutions team, clinical aftercare team (CAT), consultants, prescriptions.

Key responsibilities:

The job holder will do all things within their skill and ability; specific examples are (but not limited to):

Act as a first point of contact for all patient queries and communication, answering with excellent customer approach, care and manner
Maintain thorough and accurate records of all patient data and prescription information, inclusive of notes being added on all platforms in a timely manner
To proactively communicate with patients at any stage to provide information and updates about any given situation
To convert prospective patients to booked patients, prioritizing incoming calls
To be responsible to keep up to date with process changes and procedures to avoid errors that may affect our patients
To be responsible for ensuring that GDPR regulations are adhered to at all times
To deliver to the Service Level Agreement (SLA), prioritizing incoming calls
Support colleagues with outstanding tasks and being flexible and adaptable at any given time
Always maintains a professional conduct, remaining calm and in control
Prioritise and manage your work schedule independently
To escalate any safeguarding concerns immediately and without delay whilst on Follow ups or Repeats
To take responsibility in reporting errors; focusing on delivering quality at all times
To be responsible for own performance and achieving personal objectives set

Personal Specification

Qualifications:

No formal qualifications are required

Experience

Experience of working in call centre setting is essential
Outbound and sales experience (100 calls a day)
Proficient in Microsoft Suite including Word, Outlook, PowerPoint, Excel
Experienced in handling confidential information
Experience of working in a sales environment or private healthcare setting is also desirable.

Qualities

Excellent communication skills, both written and spoken
Strong relationship management, able to problem solving and find solutions for patients.
Great attention to detail, organisation and time management skills
Flexible, adaptable and resilient with the ability to remain calm and confident, supporting others as needed in challenges are faced.

Job Types:
Full-time, Permanent

Benefits:

Additional leave
Health & wellbeing programme
Private medical insurance

Schedule:

Monday to Friday
No weekends

Ability to commute/relocate:

Farnborough: reliably commute or plan to relocate before starting work (preferred)

Experience:

Outbound Calling: 2 years (preferred)
Customer Service: 2 years (required)
Medical Sales: 1 year (preferred)

Work Location:
In person

Application deadline: 14/08/2023

Expected start date: 14/08/2023