Customer Support Representative - Sheffield, United Kingdom - goodlord

goodlord

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tuesday 16th April Start Date

Remote Role - Based remotely with once a quarter travel to our London or Sheffiled office.

Our mission:

One in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant.

We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it's been a bit of a rollercoaster journey, but we're now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission

The Opportunity:

Identifying reasons for both simple and more complex technical queries our customers face and helping us solve them long term
Working crossfunctionally with other teams in the business to resolve customer queries

What we need from you:

- previous experience of working within customer service team delivering first class customer experience
- the ability to learn new systems and switch between multiple platforms with speed and accuracy
- attention to detail with effective written and verbal communication skills

It would be great (but not essential) if:

You have experience working within a technical support team.

What's in it for you:

-
Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you'll learn loads and develop both personally and professionally at Goodlord too
-
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
-
Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What's next?
**A full job spec is available on request

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support