Customer Service Coordinator - West Bromwich, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
West Bromwich, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
West Bromwich
£27,000- £28,000
Monday - Friday 9.00am till 5.00pm
Permanent
Fully Office Based
Key Responsibilities

  • Establish a full understanding of the customer account.
  • Maintain consistent contact with the customer and inform them on all relevant developments.
  • Provide the highest levels of customer service and go above and beyond to meet requirements.
  • Record and update all customer information onto the internal CRM system.
  • Provide regular check in's and up to date order/account status information.
  • Understand and capture any account issues/complaints or otherwise and manage accordingly.
  • Collate customer experience information to obtain feedback.
  • Relay customer experience information to the Customer Services Manager, RSM's, and ASM's as applicable.
  • Liaise closely with colleagues and other departments to fully service the accounts.
  • Monitor customer stock levels and action cleansing exercises if needed.
  • Work closely with the sales team to help generate new business with the customer.
  • Be aware of all customer pricing and debit issues.
  • Work closely with sales to flag and help resolve pricing issues.
  • Work closely with credit control to assist with customer debit queries and resolutions.
  • First class customer service skills.
  • Well organised, able to prioritise workload and have a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Proactive, selfassured, and able to handle potentially difficult situations.
  • Able to display discretion and search for solutions to issues.
  • Able to analyse situations and give balanced well considered feedback and suggestions.


  • Computer literate

  • Microsoft Word, Excel, PowerPoint and navigate a Salesforce CRM system.
Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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