Housing Liaison Officer - London, United Kingdom - Newham Council

Newham Council

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

Newham Council has embarked on a programme of transformation that is creating new ways of working, putting residents at the heart of everything we do.

Resident Services provides vital housing services, based on a deep understanding of the neighbourhoods it serves.

This is an exciting opportunity to lead a team within Resident Services, providing high quality housing management to all of our tenants and leaseholders.

Housing Liaison Officer - Special Projects

Grade PO1:
£36,138 - £38,607 pa

You will be responsible for supporting housing projects with other service areas of housing to improve the lives of residents.

You will carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure.

With a strong focus on compliance, enhanced communication, and fire safety, officers will provide excellent services to customers and instil confidence in residents of the borough.

To be successful in this role you should have:
A demonstrable understanding of multi-tenure housing management.

Specialist knowledge and experience in at least one of the following areas is desirable:

Fire Safety
Tenancy Audit
Resident Engagement
Housing Compliance
Block Management

Basic knowledge of the following areas is also desirable:

Income Collection and Debt Recovery
Tenant and leasehold management and compliance
Major Works consultation processes
Right to Buy
Tenancy sustainment

A clear understanding of Customer Services.

Knowledge of methods to achieve high levels of resident satisfaction.

Knowledge of key housing legislation, best practice, and current issues relating to resident engagement through the management of Council tenancies and leases.

Relevant experience of working in a team within a residents services environment.

You will be a skilled communicator able to work closely with other services, and will have the ability to promptly deal with problems, ensuring that deadlines are met whilst successfully delivering conflicting priorities.

The post holder will be required to work regular evenings and weekends and occasional public holidays, and will be required to be available in most emergency situations, which could arise at any time.

For more information regarding the role and criteria, please click on the link: Job Specification

Additional Information
Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population.

We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account.

These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
Previous applicants need not apply.

For an informal conversation regarding the role, please contact one of our Resident Services Managers:

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR.

When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London.

The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country.

It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium.

It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family.

There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock.

It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.- Newham has a large housing regeneration programme t