Executive Office Consultant - Glasgow, United Kingdom - Three

Three
Three
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Resolve complex and sensitive complaints.

  • Drive our customer experience by providing timely resolutions while working in a fast paced, demanding, customer centric and results. focused environment, while adhering to quality standards and regulatory guidance.
  • Achieving personal and department KPIs.
  • Identifying and meeting the needs of internal and external customers.
  • Manage caseloads.
  • Provide insight into customer journeys and support the development of policies and procedures.
  • Ability to take a problemsolving approach and to analyse information and situations and generate reasoned recommendations and solutions.
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