Customer Service Representative - Daventry, United Kingdom - Multi-Color Corporation

Multi-Color Corporation

Verified Company

Daventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description:

CSR SUPPORT - JOB DESCRIPTION AND OBJECTIVES

The job holder is responsible for supporting the CSR Team in their day-to-day duties, contributing to the development and advancement of the team.

Reporting to the Customer Service Manager, the job holder is expected to complete tasks in a controlled and repeatable manner.

The position requires clear communication skills to successfully interact with multiple departments, working closely within the Sales pod system and conversing with customers.

CSR SUPPORT TASKS

Raise new and repeat orders, with repeat/prewip jobs
Updating the customer's delivery date and communicating any changes to the customer/relevant departments
Create new items and raise/amend proofing projects
Approve new items and confirm match to instructions
Completing Customer Reports in a timely manner
Obtaining label samples from the plate bags in Production
Housekeeping activities on Radius (superseding items, assigning rep/CSR info to customer accounts)
Liaise with Pre-Press Team to request colour swatches and send to the customer
Communicate with other sites within the MCC Group in relation to work transferring in or out of MCC England
Attendance and contribution to the CSR Team meetings.
Input and reaction to appropriate KPI data
Assist with collating KPI averages CSR SUPPORT CANDIDATE ATTRIBUTES
Selfmotivated, professional and trustworthy
Ability to work to deadlines, prioritise tasks, be flexible and adaptive
Highly organised with meticulous attention to detail
Clear and confident communication skills both verbal and written
Ability to deal effectively and patiently with others
Computer literate
Excellent customer service skills
Positive attitude to work and high level of commitment
Ability to follow processes and instructions, helping to set best practices
Confident and open minded

GOALS

INTEGRITY:

Ensure business is conducted legally, ethically and within the law supporting the framework of ISO 14001(Environment) and OHSAS 18001(Health and Safety).
Create a safe working environment and participate in local risk assessments and mitigation.
Conduct the day to day business with integrity and accountability.
Conduct business in accordance with SOX requirements.

PASSION:

Support the change management process by delivering local and team objectives in a timely and structured manner demonstrating a positive attitude.
Support customer brands by value engineering their products and offering differentiation through quality and service.
Reduce the number of internal nonconformances through trending and the implementation of systemic fixes.
Acknowledge individual endeavor and success.

CREATIVITY:

Encourage continuous improvement by the development of local systems whilst working to Lean principles.
Demonstrate creativity and flexibility through creative thinking. Encourage flair and forward thinking.
Use the wider supply chain to bring about greater product offering.

PERSEVERANCE:

Clearly communicate team and individual goals.
Drive the business goals through the team and management forums demonstrating leadership and focus.
Demonstrate the ability to accept mistakes as learning whilst discouraging repetitive errors.

ACHIEVEMENT:

Differentiate Multi Color from its competition by delivering excellence in Quality, Cost management, Service and Technical excellence.
Encourage a "Promotion from within" work environment by developing individuals and teams.
Celebrate success with individuals and the wider team

Job Type:
Fixed term contract

Contract length: 12 months

Benefits: