Admissions Enquiries - Leeds, United Kingdom - Leeds Beckett University

Leeds Beckett University

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

REQ0001366

Date posted

14/02/2023

Application closing date:
Midnight

02/03/2023

Location

Leeds

Salary

Grade 3 (£23,144 - £27,131)

Package

Please refer to Job Description & Employee Specification

Job category/type

Administrative/Support

Attachments

Job Description & Employee Specification

Job description

Leeds Beckett University has an exciting opportunity for a friendly and enthusiastic Admissions Enquiries & Support Administrator to join our Admissions Enquiries Team.

Key responsibilities will centre around:

Taking ownership of enquiries from first point of contact through to resolution; liaising with colleagues or other departments for information and assistance where required
To provide feedback to the Marketing team on the types of enquiries received, so this can be used to update customer facing webpages, and inform future communications
Maintaining a high level of customer service by ensuring that standard levels of service are adhered to at every stage of the enquiry process

About you:

Previous inbound and outbound customer service experience, handling a high volume of calls
Attention to detail and the ability to multitask
Ability to absorb product knowledge in order to best advise prospective students
A genuine interest in helping customers and providing an excellent customer experience
Strong communication skills, both verbal and written
Ability to work as a team player and on own initiative
A clear telephone voice with a polite, tactful and friendly attitude

You'll work on campus 1-day / week, the remainder from home. If you'd prefer to work from campus more frequently, this can also be arranged.

Closing date:
Thursday 2 March 2023 (Midnight)

Working here means you'll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.