Technical Liaison Officer - Birmingham, United Kingdom - Citizen Housing Group

Citizen Housing Group
Citizen Housing Group
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are brave, we are ambitious, we are honest, and we are Citizen*Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for.

An opportunity has become available for a Technical Liaison Officer to join the Asset Management and Safety Team.


To succeed in the role, you will need to have experience in a housing role with an understanding of social housing.

You will be expected to have a clean driving licence and use of a personal vehicle for which you will claim mileage.

You must have good IT skills to be able to input and extract data.

You will have excellent communication skills to tackle difficult issues and resolve disputes, be able to work effectively as part of a team and have organisational skills with the ability to work without close supervision.


You will be responsible for:


  • Providing information to customers that are on planned works program to replace kitchens, bathrooms, windows, or any other works that Citizen undertake.
  • Resolving customer enquiries relating to any proposed works.
  • Resolving complaints and disputes between customers and contractors.
  • Consulting with Leaseholders regarding any works including Section 20 consultations and major works service charges.
  • Arranging access to customers homes to ensure the progress of planned works programs.
  • Gaining access to properties where this is an issue, e.g. customers not home for appointments.
  • Working with contractors to provide customer information and answer queries.

Our people are everything and we offer:

  • Opportunities for salary progression
  • IT equipment to allow some optional home working
- 'Live work better' scheme which actively encourages work-life balance

  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave


  • Company Pension

  • Citizen match up to 10%
  • Cycle to work
  • Annual leave purchase
  • Citysave financial support savings and loans


  • MyPerks Benefits portal

  • Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Organisational Sick Pay (benefit increases with length of service)
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Access to Citizen's Wellbeing platform
  • Occupational Health
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.


Closing date: 3rd May 2024
**Interview date: 10th May 2024
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