Customer Service Administrator - Peterborough, United Kingdom - TribePost
Description
Benefits:25 days annual leave plus bank holidays*, Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)
We are Hobart UK; we are recruiting and we want you
We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry.
We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.
With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career.
Customer Service Administrator - The Role:
We are now recruiting for a Customer Service Administrator to assume responsibility for delivering a first-class service operation, you will provide excellent customer service, administration and support to our Customers and Field Service Technicians
The Customer Service Administrator role includes but is not limited to:
- Handling incoming customer service requests.
- Process payments from customers where required.
- Update customer portals with information relating to service calls ensuring statuses are accurate.
- Contact customers as required to update them on technician plans or follow customer specific requirements.
- Schedule calls for technician attendance and book in technician visits where required.
In order to be successful in this role you must have / be:
- Excellent communication skills with a customer focused attitude.
- Team player who is adaptable and happy to support others to achieve the overall business goals.
- Highly motivated and well organised.
- Ability to multitask and prioritise workloads.
- Good problem solver.
- Previous experience of working to structured KPI's / SLA's and be results focused.
- Competent user of Microsoft Office Suite.
- Demonstrate the ITW core values, integrity, respect, trust, shared risk and simplicity
It would be great if you had previous knowledge of the food equipment / commercial kitchen environment / service industry market.
We are committed to building a culture where difference is valued, and everyone can achieve their potential at work regardless of their background.
**Click on 'APPLY' today
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