Call Centre Executive - Leeds, United Kingdom - Global Partners Ltd.

Global Partners Ltd.
Global Partners Ltd.
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and assistance. This is a great opportunity to work in a fast-paced environment and contribute to our company's success.


Duties:


  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about products, services, and promotions
  • Maintain customer records by updating account information
  • Conduct data entry tasks to ensure accurate record keeping
  • Analyze customer needs and recommend appropriate solutions
  • Follow call center scripts and protocols to ensure consistent service delivery
  • Collaborate with team members to achieve individual and team goals

Skills:


  • Excellent communication skills in English
  • Strong phone etiquette and active listening skills
  • Ability to analyze customer needs and provide effective solutions
  • Proficient in data entry with attention to detail
  • Multilingual abilities are a plus

Job Types:
Full-time, Permanent


Salary:
From £23,533.56 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 12/04/2024
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