Sales & Operations Coordinator - Bristol, United Kingdom - MJP Electrical Services LTD
2 weeks ago
Description
Sales & Operations Coordinator (Full & Part Time)Join a fast-growing business that supports your personal progression
Job title:
Sales and Operations Coordinator
Working pattern:
Office Hours:
Monday - Friday 8am-5pm
Location:
Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE
Our vision for MJP
We're building a unique electrical company in Bristol and Bath; one that's renowned for responsive communication and the reliability of our people.
Your part in our vision
You'll be an integral part of the business. Without you and your skills, it's impossible to run the company successfully. As a Sales Representative, you're speaking to customers and shaping their perceptions of the business.
With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.
Responsibilities include
Your role is to manage customer enquiries from the first point of contact through to final follow up and feedback.
Your responsibilities include:
Communicating with customers
- Answering incoming telephone calls in a timely, polite manner
- Advising customers of our range of services that best match their need
- Making outbound calls to customers for feedback at the end of a project
- Keep the customer informed with the status of their job
- Accurately logging all new enquiries and service requests in the company systems
- Scheduling new jobs immediately in a suitable time slot for the engineers
- Preparing and managing the weekly engineer schedule
- Building a good rapport with the engineers in the field.
- Contributing to marketing ideas and strategies
- Training and supervising a trainee Sales Operations Assistant
- Working closely with the engineers
- Have a strong understanding of the services we offer and a good general knowledge of the Electrical Field
- Speaking to customers in a friendly and informative way
- Reporting to the Operations Manager and Directors
- Escalate feedback from any unsatisfied customers to the Operations Manager
- Attending regular performance meetings
- Attending relevant training sessions
To be truly successful in this role, you will ideally have the following skills/experience
Experience / Qualifications
- Experience of working in a fastpaced environment, whilst focusing on delivering exceptional customer service.
- Sales/scheduling experience in a similar role
- Fluent in English
- Passionate about customer care
- Resilient and able to work under pressure
- Friendly and outgoing
- Ability to approach work with a positive attitude
- Excellent verbal and written communication skills
- Top notch organisational skills and scheduling/diary management
- The ability to multitask and think on your feet is a skill we admire
- The ability to become an expert in our inhouse computer system and the services we offer
The 'nice to haves':
- Full UK driving licence and access to your own car for meetings and training
What's in it for you:
- Opportunities to develop your career and branch out into other areas of the business that interest you
- Team fun days and evenings out
- Reward vouchers for hitting KPIs and receiving great reviews
- Pension scheme
- 20 days' holiday plus bank holidays pro rota
- Working within a great team
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary:
From £26,000.00 per year
Benefits:
- Company pension
- Gym membership
- Onsite parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bristol, BS36 2FE: reliably commute or plan to relocate before starting work (required)
Experience:
- Business development: 2 years (preferred)
- Sales: 2 years (preferred)
Work Location:
In person
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