IT Service Desk 1st Line - Chorley, United Kingdom - TVS Supply Chain Solutions

TVS Supply Chain Solutions
TVS Supply Chain Solutions
Verified Company
Chorley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Purpose:


We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions.

As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software.

You will be the face of IT and the 1st point of contact so excellent customer service skills, and a passion customer service excellence is essential.


Main Duties & Responsibilities:


  • Always provide excellent customer service
  • 1st Level support to internal and external customers
  • Provide timely and appropriate escalations to 2nd and 3rdLine when required
  • Own and Manage faults reported to third party suppliers, maintaining communication updates throughout
  • Assist with the procurement, build/configuration of PC's, laptops and all other IT equipment
  • Promote IT Best Practice and increase knowledge or core IT Systems in the user community
  • Assist with IT projects when required
  • Follow, create and maintain work instructions, audit controls and the CMDB
  • Maintain and support the core EPR system schedule process
  • Provide remote and onsite assistance

Knowledge, Skills & Experience:


  • Highly driven and determined individual with excellent communication skills both written and verbal
  • Strong problemsolving skills
  • Demonstratable and proven ability to work on own initiative with good organisational skills and selfdrive
  • Exceptional customer service skills, with natural aptitude to consider impact to the customer
  • Understanding of Service and Network infrastructures, including telephony systems
  • Office 365 experience administration and training
  • Windows 10 Desktop Support
  • Android and Apple phone support
  • Microsoft Azure and SharePoint experience


In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.


Your package will include:

  • Competitive Salary and pension scheme with life assurance
  • 25 Days Holiday (plus 8 statutory Bank Holidays)
  • Holiday buyback scheme (5 additional days available)
  • Employee Assistance Programme supporting wellness with immediate access to:
  • GP consultation and second opinions
  • Mental health support
  • Financial and Legal support
  • Wellbeing and healthy living support
  • Employee referral scheme with financial reward
  • Professional Membership and Study Sponsorship
  • Pass scheme (£100 to undertake training of your choice)
  • Subsided Canteen
At TVS SCS we encourage and support our employees to realise their potential.

They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.


Where we are:


Our head office is based at a purpose built distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away.

The office has on site parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen.


We are currently operating on a hybrid working basis, there will however be a period of time at the start of your employment spent fully working in our office, familiarising yourself with our systems and processes.


About TVS:


TVS supply chain solutions are a global provider of outsourced supply chain management solutions, delivering real change to our customers across a wide range of sectors including the MOD, Utilities organisations, beverage companies, automotive and the rail industry.

TVS internationally have an annual turnover in excess of $8billion and employ over 39,000 employees across the globe.

The company has a strong growth strategy and ethos for continuous improvement, to enable the continued delivery of world class service to its customers, which remains cost effective and Industry leading.

TVS have signed the Armed Forces covenant and are a forces friendly employer.


Job Types:
Full-time, Permanent


Benefits:


  • Additional leave
  • Casual dress
  • Company pension
  • Discounted or free food
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Work Location:
In person
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