Patient Care Executive - Nottingham, United Kingdom - TFP Fertility

TFP Fertility
TFP Fertility
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Here at TFP, we are looking for brilliant minds and passionate hearts to help us shape the future of fertility health.

We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries.

We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.


The Role:


The purpose of this role is to follow up patient enquiries from initial contact until booking in a personalised, kind and human manner.

This role will support patients on the first steps of their Fertility journey.

The primary goals of the Patient Care Executive is to convert initial enquiries to attending a patient information event or initial consultation at one of TFP's facilities.


We are looking for people with great customer service experience, who can offer a human and empathetic approach when speaking to potential patients.

There will be a lot of mixed emotions, so someone who can empathise and guide the patients throughout their Fertility journey.

We are seeking someone with a track record of converting leads into new customers/client/patients. Someone that can prioritise tasks throughout the day and use their initiative.


This role is Monday to Friday 37.5 hours per week onsite at our Clinic in Sandiacre with free onsite parking.


Key Responsibilities:


  • Guide patients through the booking process of initial consultants and fertility assessments
  • To hit monthly targets of booking and conversions of enquiries
  • Send patient information packs/welcome packs as requested
  • Register patients on our internal Electronic Patient Management system
  • Talk patients through the fertility journey and what they can expect when undergoing treatment
  • Share success rates and pricing for various treatment options with the patient
  • Develop and provide weekly reports on conversion rates
  • To book initial consultations and fertility assessments on our Electronic Patient Management system
  • Ensure seamless handover of patient care to clinic staff once a patient has booked their initial appointments
  • Ensure all patient queries are answered fully and liaise with clinic teams where necessary
  • Manage authorisation of services for patients who have private healthcare insurance
  • Raise invoices to insurance services for completed treatment packages
  • To invoice patients for initial appointment fees and collect payment
  • To update all records on the patient database are updated as appropriate
  • Ensure a personalised approach to patient communication
  • Complete check in calls with patients 24 hours after initial consultation appointments/ patient information events to enquire if they have any further questions and to seek feedback
  • Ensure seamless handover of care to clinic staff once a patient has booked their appointments

Qualifications and Experience:


  • Educated to undergraduate degree level or equivalent evidenced experience
  • Sales experience ideally in selling consumer services
  • Skills & competencies normally associated with relevant administration experience.
  • Proficient knowledge and experience of Microsoft Office Packages
  • Excellent oral and written communication skills and manner
  • Excellent and compassionate customer service skills
  • Empathetic nature

Location - Nottingham
**Salary - Competitive (Depending on Experience)
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