Administrator and Medical Secretary - Tonbridge, United Kingdom - Marden Medical Centre

Description

Scanning of patient related documentation and attaching scanned documents to patients healthcare records Inputting data into the patients healthcare records as necessary Processing referrals using the electronic referral system (ERS) Key responsibilities and duties (continued) To resolve a wide variety of patient queries (referral/reports/forms/private letter) received by telephone, in person and in writing in a professional and courteous manner Process requests for information i.e SARs, photocopy medical records and documents insurance/solicitors letters, DVLA, DWP, private letter/report requests from patients Maintain an accurate record of incoming/outgoing/fees for medical reports/letters.

Advise patients of relevant charges for private services, accept payment and issue receipts for same. Clinically coding data on Emis Web.

Carrying out system searches as requested To work as a positive and supportive team member, providing cover for other roles as required Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested Supporting the practice team with clerical and general administrative tasks as may be reasonably required.

Safety, Health, Environment and Fire (SHEF) This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

Confidentiality The organisation is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI) To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Marden Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision.

We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction At Marden Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.

All staff will be required to partake in, and complete mandatory training as directed by Mary-Jayne Bournes, Practice Manager.

It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate Collaborative working All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time.

Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Collaborative working (continued) Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon c