Planner Office Based in Walton-on-thames - Walton-on-Thames, United Kingdom - Fortem

Fortem

Verified Company

Walton-on-Thames, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role Due to rapid growth and continuous success we are delighted to confirm that we are currently seeking a Planner to join our team at our Paragon branch based in Walton-on-Thames.

Fortem Benefits include:

Competitive salary offered
24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
Pay review every January
26 weeks full pay maternity leave
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycletowork scheme, mobile phone provider discounts & more

The Project
Our Paragon Branch covers the following areas: Richmond, on a 40 mile radius. The branch employs roughly 25 people servicing over 5300 homes per year. This is a great opportunity to join a highly successful and expanding business.

The role requires you to:

Allocate work to trades people within given time scales
Resource work efficiently by being aware of tradespeople's availability and knowing where they are at all times
Promote and maximize 1st time fix
Management of 'Impact Diary' or equivalent through updates of Impact and DRS appointment slots according to resource available
Monitor and report service delivery issues to senior service controller
Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
Ensure diary commitments are reflected with WIP report analysis and make necessary changes to reflect desired results
Conduct daily check to ensure tradespeople are fully using their PDA's
Produce client reports e.g. H+F Oracle report and service failure report
Manage appointments and an appointment system
Dealing with complaints

Essential and Desirable Criteria

Essential Criteria:

Ability to work well under pressure

Ability to engage people and build strong working relations with trades, colleagues, client and managers

Desirable Qualifications:

Previous experience working in a Planning, Customer Service or Call Centre role

Experience in social housing repairs and maintenance

Trade experience for problem diagnosis

Understanding of job costing

Personal Qualities

Additional Information
Some flexibility in working patterns is to be expected.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognize and rewards your achievements.

About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.

Above everything else you will be joining a valuesbased business:
our values are at the centre of every activity we undertake.

Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.