Medical Receptionist/administrator - Edmonton, United Kingdom - Latymer Road Surgery
2 weeks ago
Description
About Us:
Latymer Road Surgery is a forward-thinking, innovative general practice committed to delivering top-notch primary care services. We're expanding and are on the lookout for reception/admin team who can help streamline our day-to-day operations.
If you're passionate about ensuring patients get the right support and thrive in a dynamic environment, this might be the perfect fit for you.
Job Summary:
Our front desk team play a vital role in channeling patient requests and ensuring that every individual gets timely and appropriate care.
You will work closely with our dedicated clinicians to oversee the daily influx of patient appointment requests, both via telephone and online consultations.
Your role is pivotal in ensuring that patients receive the right care, at the right time, irrespective of whether they need assistance with long-term conditions, acute issues, or just require the right guidance towards statutory and voluntary sector services.
Key Responsibilities:
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Clinical & Administrative Triage: Direct clinical inquiries to the Triage Clinician, other Allied Health Professionals (AHPs), and administrative queries to the appropriate team member.
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Inter-Team Collaboration: Collaborate closely with in-house Pharmacists, Social Prescribers, First Contact Practitioners, GPs, and nurses, ensuring that patients are guided to the appropriate professional.
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Service Development: Partner with colleagues & your line manager to enhance the online triage model and contribute to its evolution through evaluation, audits, and system research.
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Record Keeping: Maintain meticulous, up-to-date records of all patient interactions using the available software systems.
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Communication: Act as the first point of contact for the practice, displaying top-tier communication skills especially when triaging queries.
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Practice Support: Assist the practice in meeting Quality and Outcomes Framework (QOF) targets, Key Performance Indicators (KPIs), and other locally commissioned enhanced services.
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Medication Records: Ensure patient medication records are up-to-date and accurately maintained.
What We're Looking For:
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Professionalism: A courteous, caring, and professional demeanor, backed by an understanding of quality customer service.
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Communication Prowess: Stellar communication skills, both written and verbal.
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Tech-Savvy: Strong proficiency in IT and phone systems.
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Adaptability: An ability to work effectively under pressure in a dynamic environment.
What we offer:
- A nurturing work environment in a stateoftheart facility.
- Opportunities for professional development and growth.
- A chance to make a difference in primary care and in the lives of our patients.
Job Type:
Part-time
Salary:
£10.50 per hour
Benefits:
- Onsite parking
Experience:
- EMIS System: 1 year (preferred)
Work Location:
In person
Application deadline: 21/04/2023
Reference ID:
MC/LRSR/0124
Expected start date: 04/03/2024
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