Application Specialist - Nottingham, United Kingdom - MHR INTERNATIONAL UK LIMITED

MHR INTERNATIONAL UK LIMITED

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we.

We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.

Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry.

We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.

The Role:

We have invested significant effort into developing a suite of software solutions that are highly configurable and flexible, making them suitable for use by organisations of every size and type throughout the United Kingdom.

Our software systems are highly intricate and can be configured in numerous ways, which may lead to users experiencing technical issues.

Our Service Desk is responsible for resolving such issues.

As a member of the team, you will join a group of highly skilled Application Specialists who are dedicated to comprehending the intricacies of any software problems our customers encounter and identifying effective solutions for them.

Our software products are primarily centered on payroll and HR, as one would expect.

However, we collaborate with various partners to provide a diverse range of solutions, including analytics, learning management systems (LMS), and much more.

As part of our Service Desk team, you will have the opportunity to work with an extensive range of customers, including government departments, emergency services, and renowned retail brands throughout the UK.

Our Service Desk provides an excellent opportunity for you to improve your technical and customer service skills by working with a diverse range of technology.

Additionally, we are committed to investing in our staff, and as such, we provide our employees with the opportunity to study and obtain qualifications in various areas, including specific payroll/HR certifications such as CIPP/CIPD, technology, and management certifications.

Who are we looking for?

If you have a curious and analytical mindset, thrive on challenges and problem-solving, and enjoy investigating and troubleshooting issues, then this role is an ideal fit for you.

Are you an experienced support desk professional looking for a career progression? Or perhaps you have worked in HR/Payroll solutions and seek a new challenge? Do you thrive in providing exceptional customer service? Are you a graduate or from a technical background searching for a challenging yet fulfilling role? Our team is composed of individuals from diverse backgrounds, but we all share the same dedication to our customers.

No matter what your previous experience is, even if you are not familiar with our industry, you will have the ability to learn and adapt with the support of a dedicated team and a wide range of training resources available to you.

How you will work:

Working with colleagues of varying levels of experience with our payroll/HR systems will provide you with a support network to continuously develop and enhance your existing skills.

You can expect regular one-on-one sessions with your line manager, hands-on support, and mentorship to ensure a smooth learning curve.

With this support system, you can quickly get up to speed with our systems and start providing excellent customer service.

To provide a seamless customer service experience, our Service Desk uses a ticketing system to manage customer issues.

As a member of our team, you will need to ensure that customers receive exceptional support by promptly addressing their concerns through effective communication and asking relevant questions.

You will also be responsible for prioritising tickets based on their urgency and potential impact on customers.

Our goal is to provide efficient and effective solutions to our customers' issues while maintaining high levels of customer satisfaction.

You will spend your days collaborating with our Software Engineering and Product Design teams to gain a deeper understanding of how our products work, and work together to solve complex issues.

Each day will bring new challenges and opportunities to learn and grow.

Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: