Sojo Retail Assistant - London, United Kingdom - SOJO

Description

Who we are:
SOJO is here to revolutionise the fashion industry.

SOJO is one of the leading start-ups in the circular and sustainable fashion space - revolutionising the clothing repair and tailoring industry by bringing technology and convenience to a fragmented and highly skilled sector that has been unchanged since the 1800's.

SOJO is a sustainability-driven business and reducing the negative social and environmental footprint of the fashion industry is the driving force behind what we do.

The vision of SOJO is a world in which clothes, and the people who make them, are valued in the way they should be and overconsumption is no longer the norm.

Join our retail assistant team:

We're currently looking FTC retail assistant to join our team and work behind our SOJO concierge at a Central London Department Store.

It is a fast growing and exciting time at the company and we are looking for a charismatic individual to be the public facing representation of our brand.

Our retail assistant will be required to consult our in-person customers on their tailoring and repair needs, pin our customers for their perfect fit, book in all the alteration/repair requests and will also be required to complete basic hand sewing on simple repair & alterations when not serving customers.

Key Competencies & Requirements:

• A charismatic and people orientated person with a strong aptness for customer service and peoplefacing roles
• An approachable and friendly personality combined with excellent personal presentation and a professional attitude
• Basic knowledge of fitting garments for alterations
• Experience in hand sewing and finishing for simple tailoring and repair services on a variety of garments and materials [eg. hand stitching a hem, repairing a seam, replacing a button etc]
• Excellent attention to detail and efficient working patterns and you strive to work with a level of excellence at all times no matter what challenges arise
• Excellent written and spoken English skills and clear communication skills
• Basic knowledge of clothing construction, various fabrics and material properties
• Basic knowledge of quality control
• An ability to stay calm during busy periods or when under time pressure and an ability to resolve conflicts and deal with difficult customers in a calm and professional manner
• Elementary mental maths
• A strong ability to work alone and resolve issues indepedently
• Preferred: 12 years retail experience with a demonstrable ability to work well on a shop floor
• Preferred: Indepth knowledge of fitting garments for alteration

Key Responsibilities (but not limited to):

• Booking all in-store SOJO orders at our concierge stand on a wide variety of garments and for a wide selection of service types
• Consulting with customers on their tailoring and repair needs ensuring there is clear understanding of all our services and how tailoring / repair works
• Facilitating 121 inperson pinning and fitting sessions with customers ensuring their items are pinned correctly for alteration and their perfect fit
• Completing simple hand sewing alterations and repairs on items booked in (hemming, seam rips, hole darning, button replacement etc)
• Managing the customer service of our inperson shop and navigating any negative customer experiences
• Ensuring the organisation of the SOJO orders booked in, that they are labelled, categorised, packaged and stored correctly
• Ensuring the safe delivery and collected of the booked and completed orders to our rider at the delivery bay on a daily basis
• Ensuring that the SOJO concierge desk is kept clean, tidy and presentable

Secondary & additional responsibilities for times when not serving customers:

• Supporting SOJO's broader customer service by answering DM queries or replying to social media comments

What we offer:

• Working for a valuesled company that is making an impact
• Competitive pay
• Flexible scheduling options
• Employee discounts on SOJO services
• Opportunities for career advancement

Job Types:
Full-time, Fixed term contract

Contract length: 6 months


Salary:
£12.00 per hour


Expected hours:
per week


Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London, W1A 1AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales & customer service: 1 year (preferred)
• Sewing: 1 year (preferred)

Work Location:
In person

Application deadline: 14/11/2023

Expected start date: 23/11/2023