German Speaking Customer Service Advisor - Wigan, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Wigan, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

German Speaking Customer Service Advisor
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Location:Wigan

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Salary: Up to £28,000

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Working hours:Monday
  • Friday, 9am 5pm
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Contract:Permanent, Full time


The main duties of the German Speaking Customer Advisor role include;

  • To manage faults, requests and enquiries on behalf of the customer
  • To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers
  • To provide day to day product support to existing customers
  • Taking calls from customers in order to assist them
  • Having conversations with people and resolving their queries
  • Delivering very high levels of service at all times
  • Resolving challenging situations for the customer

WHAT EXPERIENCE DO YOU NEED?

  • Fluent in both German and English languages
  • Good spoken and written communication skills
  • Reliable with excellent time management skills
  • Confident with using computers
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