Support Care and Database Officer - North Berwick, United Kingdom - Leuchie House

Leuchie House
Leuchie House
Verified Company
North Berwick, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Contracted hours 56 hours per fortnight

Salary of £25,000 per year pro rata


The Supporter Care & Database Officer is responsible for maintaining database processes related to supporter records, including capturing, inputting, organising, and reporting on supporter constituent information and donations to a high level of accuracy.

They will also provide essential administrative support to the Fundraising team and maintain effective co-operative relationships.


Responsible for but not limited to:

Database management


Maintaining accurate and timely records in Raiser's Edge (RE), including constituent records, daily gift entry, supporter acknowledgments, data hygiene processes, identification of duplicates, queries/reports, and other supporter communications.


Work with Supporter Care & Database Manager to ensure data is managed and structured in line with relevant legislation, including GDPR & HMRC requirements.


Assist the Supporter Care & Database Manager in the production of month end reconciliation reports with the charity's Finance Department.

Record and process donations, including from other platforms, through manual input, by batch and importing to RE.

Ensure timely and accurate recording of all donor information and income onto RE ie.

cheques, cash, Much Loved, JustGiving, Online Express, Givetap, Stripe, CAF online, Payroll Giving, CR/DR cards, Direct Debits & Standing orders.

Provide support for users of the Raisers Edge database through induction sessions and ongoing training.


Fundraising Administration
Assist with banking of all donations, cash collections and event income.

Prepare data for regular Gift Aid claims in line with an agreed schedule.

Complete a monthly reconciliation of all donation income processed through RE with fundraising income processed through Xero.

Assist with the gift acknowledgement and thanking process.

Send out fundraising materials as and when required by fundraising team and Leuchie colleagues.


Support the Community & Events Fundraisers with payment considerations and support volunteers with collection Cans, maintaining accurate records, ensure cans are emptied and collected as appropriate, and issue thank you letters.


Support the Community & Events Fundraisers with processing event participants and making sure relevant information related to Leuchie's events are added onto RE.


Support the Donor Relations Lead with data segmentation and pulling lists off RE to aid with sending out publications and appeals.

Assisting the fundraising team by passing on relevant information that you come across while working with the data.

Attending and assisting at events.


General
Attend and take part in meetings as necessary

Participate in mandatory training as per Leuchie House policies and practices

Be flexible in working hours to provide cover for holiday and absence

Any other appropriate duties as required


Knowledge and Experience
Excellent administration experience with strong attention to detail.

Experience of working in a customer focused environment with a strong understanding of fundraising and marketing

Experience of using Microsoft Office

Preferable experience utilising a database, ideally Raiser's Edge. Full training given but advantageous if prior experience


Skills
Strong communication and interpersonal skills

Excellent organisational abilities and team interaction skills

Excellent IT skills with a good understanding of websites and social media

Ability to motivate, engage and inspire people


Personal characteristics / attributes
Keen to develop a career in charity fundraising and marketing with a commitment to Leuchie's vision and core values

Strong attention to detail whilst managing a busy workload

Ability to work unsupervised and to use initiative

Positive, caring attitude and understanding of customer service

Hard working self-starter with a flexible approach and attitude to working hours and tasks to be completed


Leuchie is committed to treating all applicants equally and fairly based on their skills, experience and ability to fulfil the duties required.

This is regardless of any protected characteristics.


Job Type:
Part-time

Expected hours: 28 per week


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Enhanced maternity leave
  • Free parking
  • Sick pay

Ability to commute/relocate:

  • North Berwick: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 06/05/2024

Reference ID:
Supporter Care & Database Officer
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