Medical Receptionist - Portsmouth, United Kingdom - Uni-City Medical Centre
3 days ago
Description
THE UNICITY MEDICAL CENTRE
J82199
JOB TITLE:
Medical Receptionist/Care Navigator (Experience Preferred)
REPORTS TO:
Line Manager / Operations Manager
HOURS:
30 hours per week
Job summary:
The post holder will be required to work from The Unicity Medical Centre
The purpose of the role is to:
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.
- The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
Duties may be varied from time to time under the direction of the Administration Team Lead/Operations Manager, dependent on current and evolving practice workload and staffing levels.
Meet all patients on arrival
consultation, using the care navigator's template on SystmOne
General administrative tasks
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Set burglar alarm and lock up premises if last one in building
Participate in mandatory training sessions to ensure skills are kept up to date within a changing environment
Essential:
Skills/Attributes
Team working
Punctual and committed to supporting the team
Polite and Confident
Ability to work under pressure/ in stressful situations
Good interpersonal Skills
Flexible and cooperative
Sensitive and empathetic in distressing situations
Excellent attention to detail
Confidentiality:
In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures
This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standard of cleanliness consistent with the scope of the job holder's role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support