Team Leader - Glasgow, United Kingdom - SP POWER SYSTEMS LTD

SP POWER SYSTEMS LTD

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Team Leader (SP Energy Networks Connections Team)_:

Starting salary from £37,381 per annum

Location:
ScottishPower HQ, 320 St Vincent Street, Glasgow, G2 5AD

Permanent

Closing Date:
Friday 7th of April 2023

_ Help us create a better future, quicker _:

As a Team Leader you'll be responsible for leading and coaching a team of Designers to maximise output, productivity levels and customer satisfaction in line with business goals, through utilisation of the operational excellence framework and effective performance management.

_ What you'll be doing _:

Working Monday to Friday from 8:30am to 4:30pm, each day you will lead by example, providing strong leadership and operational direction through direct feedback and coaching whilst motivating team members to ensure optimal performance.

Being focused and driven, you'll support your team to achieve performance targets and be relentless in achieving results ensuring that performance is managed effectively to meet SP Energy Networks objectives and to meet both internal and external customer expectations.

You'll be able to build excellent rapport through interfaces with internal / external customers through regular customer/supplier interface meetings and be experienced in managing all HR Policies and Procedures.

Supporting your team, you can ensure they are aware of and comply with Company Health, Safety and Environmental requirements and HR policies and update them on issues as they arise, working towards a zero-accident culture.

We will look for you to contribute to the development & delivery of the departmental Operating Plan, manage your team to deliver excellent customer service to all aspects of the department, actively promote and embed Operational Excellence (OPEX) by managing processes & quality initiatives, seeking opportunities to enhance process improvements.

_ What you'll bring _:

To join, we are looking for a dynamic Team leader who has a proven record of thriving in challenging, fast paced customer service role.

A key component of this role will be to lead by example, coach and manage a team to work effectively and efficiently, delivering high quality, accurate outputs first time.

As a credible, focused, and motivated individual we are looking for you to have detailed knowledge and experience of delivering outstanding customer service and supporting a team through coaching and call quality checks to meet targets set by the business.

You are a strong team leader who has experience of managing, coaching, and motivating a diverse team and can offer resilience, a proactive outlook, and motivation to your team.

You can prioritise your own and the team's workload daily by assessing key metrics to ensure targets are achieved and customer engagement and expectations are met at every stage of their enquiries and be able to deliver on vital weekly reporting to senior management.

Your knowledge and prior Team Leader experience will be supported by strong resource planning skills, ability to manage HR Procedures and the measuring of relevant Key Performance Indicators and targets.

An Electrical background is not required for this role, however, would be advantageous.

This is a fantastic opportunity to join the Scottish Power Group and to support a team that has a real impact on the experience we deliver to a variety of key stakeholders.

_ What's in it for you _:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference.

From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

36 days annual leave
Holiday purchase perfect your work/life balance with extra annual leave
Share Incentive Plan and Sharesave Scheme
Payroll giving and charity matched funding
Technology Vouchers save more and spread the cost of your technology purchases
Count us in pledge to reduce carbon emissions and help fight climate change
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme and public transport season ticket loans
Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
Access to 'nudge' financial wellbeing support
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

_Why SP Energy Networks _:

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy.

We keep electricity flowing to