Care Coordinator - Taunton, United Kingdom - Somerset Care Community

Description

Job Purpose

The post holder is employed by Somerset Care Limited, working within a defined geographical area planning and organising the work of the Community based staff, in the most effective manner, whilst maintaining continuity of care for Customers.

This role is to provide the highest standard of care provision that is compliant to the standards set by the Care Quality Commission, working "with" Customers to achieve outcomes, rather than working "for" them.

Key Tasks

• To carry out day-to-day planning of rotas across the geographical area served by the base.
• To make continuous improvements to rotas to increase their effectiveness e.g. by reducing travel times between care calls and providing continuity of Community based staff to Customers as per the base targets.
• To work with the Community Team Supervisors for your area to ensure you coordinate Community based staff and services efficiently and effectively, and liaise with staff accordingly e.g. staff absences and annual leave.
• To ensure that all new referrals are acted upon within agreed timescales.
• To allocate all visits to enable rotas to be sent out each week within a specific deadline.
• To effectively manage availability to maximise capacity requirements.
• To minimise the volume of unallocated regular bookings to within the agreed base target and to ensure all work handed back is reallocated.
• To maintain accurate and up to date information on the IT system in respect of live Customer and staff data, including all changes to Customer and staff information, as well as ensuring all relevant people including Customers are updated.
• To develop good relationships with Community based staff, liaise with Customers, and Partners/Stakeholders/Commissioners in a professional manner, and to deliver excellent customer service.

General

• The Company Induction will give you the skills and knowledge to understand your role.
• You will attend regular review meetings, annual appraisals, team meetings, training courses and followup refresher courses as required.
• To participate in regular supervision, and annual appraisal meetings.
• Undertake other such duties as may be required by the Manager or Supervisor.
• You will maintain a professional and hygienic appearance.
• You will work in line with the policy on Infection Prevention and Control, according to your role.

Equal Opportunities
To promote and act at all times in accordance with the Company's Equal Opportunities Policy.


Confidentiality
Your attention is drawn to the confidential nature of this post.

Disclosures of confidential information or disclosures of any data of a personal nature can result in prosecution for an offence under the Data Protection Act 1984 or an action for civil damages under the same Act in addition to any disciplinary action taken by Somerset Care which might include dismissal.

Health and Safety
Under the provisions contained in the Health & Safety at Work Act 1974, it is the duty of every employee;

• To take reasonable care of themselves and for others at work.
• To cooperate with the Company, as far as necessary, to enable them carry out their legal duty.
• Not to intentionally or recklessly interfere with anything provided (including personal protective equipment) for health and safety reasons or welfare at work.
• To report any accident or untoward incident, to take appropriate remedial action as appropriate and to report fully to your Manager or Supervisor.
• To ensure that all appropriate risk assessments are in place.

Please Note:

This job profile is not an exhaustive list of duties, but is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the Service.

Substantial changes in the range of work undertaken will be carried out in consultation with the postholder.


Job Types:
Full-time, Permanent


Salary:
£21,105.20 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Taunton, TA1 3UF (required)

Work Location:
In person