Customer Support Agent - Belfast, United Kingdom - Riada Resourcing

Riada Resourcing
Riada Resourcing
Verified Company
Belfast, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Contact Aimee Patterson |

Customer Support Agent - Belfast - Full Time

Employee Benefits:


  • Full time position


  • Monday

  • Friday, start 8.00 am am and finish 4.00 pm pm (Flexitime)
  • Fixed Term Contract for 12 months
  • Silver Diversity Mark organisation committed to creating a diverse and inclusive environment
  • Public Sector
- _Please note closing date for this vacancy is 10th August 2023._


Your focus will be the scanning, logging and indexing of all correspondence


Duties will include:

  • Identify and flag correspondence which requires to be expedited or escalated
  • Respond to customer correspondence including Third Party Access forms and requests, ensuring they have been correctly actioned in line with company policies and procedures
  • Collate and circulate details of company notices

Criteria

  • A minimum of five GCSE's Grade C or above, to include English and Maths, or equivalent
  • A minimum of one years' experience in a Customer Service/Contact Centre role, including data entry
  • The ability to communicate effectively both verbally and in writing
  • The ability to work under pressure to meet challenging qualitative and quantitative performance targets
Riada Resourcing is an equal opportunities employer.

Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.


Job Types:
Full-time, Fixed term contract


Schedule:

  • Day shift


  • Monday
to Friday

  • No weekends

Work Location:
In person
More jobs from Riada Resourcing
See all jobs of Riada Resourcing